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Diversity and inclusion

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Driven by a shift in consumers’ expectations, Diversity and Inclusion are becoming increasingly more important for businesses globally. Does it really matter that this is a response to commercial pressure or a higher moral duty? This shift by businesses is both encouraging and necessary. Fed by our belief that retail experiences play a role in defining our broader social interactions, we have been asking ourselves how corporate Diversity and Inclusion policies translate into the physical retail environment and customer experience.

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